Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) apply between you, the user of this website and/or Services (“you”, “your”, “User”), and UK Software Ltd (“UK Software”, “we”, “us”, “our”), the owner and operator of this website and provider of the TranSearch® platform and related services.

These Terms govern:

• access to and use of our website;
• access to and use of TranSearch®;
• cloud-hosted and on-premise software deployments;
• related support services, documentation and communications provided by UK Software Ltd.

By accessing or using the website or Services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the website or Services.

2. About Us

UK Software Ltd is a company incorporated in England and Wales under company number 02856735.

Registered office:
UK Software Ltd
Kent Innovation Centre
Millennium Way
Thanet Reach Business Park
Broadstairs
Kent CT10 2QQ
United Kingdom

Website: www.uksoftware.co.uk
Email: info@uksoftware.co.uk
Telephone: 01843 609345

3. Definitions

For the purposes of these Terms:

• “Services” means the TranSearch® platform, associated software, hosted services, support services, websites and related functionality provided by UK Software Ltd.
• “TranSearch®” means the asset and records management platform operated by UK Software Ltd.
• “Customer Data” means any information, records, files, documents, images, metadata or other content uploaded, stored or processed through the Services.
• “User Account” means any account created to access or use the Services.

4. Use of the Website and Services

You agree to use the website and Services only for lawful purposes and in accordance with these Terms.

You must not:

• use the Services in breach of any applicable law or regulation;
• use the Services in violation of export control, sanctions or trade laws;
• attempt to gain unauthorised access to systems, networks, accounts or data;
• upload or distribute malware, ransomware, malicious code or harmful material;
• interfere with or disrupt the integrity, security or performance of the Services;
• attempt to reverse engineer, copy, decompile or reproduce the software except where expressly permitted by law;
• use the Services to store, distribute or process unlawful, infringing, defamatory or offensive material.

We reserve the right to suspend, restrict or terminate access where we reasonably believe:

• these Terms have been breached;
• the Services are being misused;
• continued access may create security, operational or legal risks.

5. User Accounts and Access

Where access to the Services requires a User Account:

• users are responsible for maintaining the confidentiality of login credentials;
• users must not share credentials or accounts without authorisation;
• customers are responsible for managing user permissions within their organisation;
• users must notify us promptly of any suspected unauthorised access or security incident.

We may suspend or disable accounts where reasonably necessary for operational, maintenance, legal or security purposes.

6. Customer Data

Customers retain ownership of Customer Data uploaded to or stored within TranSearch®.

UK Software Ltd does not claim ownership of Customer Data.

Customers are solely responsible for:

• the accuracy, quality and legality of Customer Data;
• ensuring they have lawful authority and appropriate rights to upload and process Customer Data;
• determining the categories of personal, confidential or sensitive information stored within the Services;
• compliance with applicable data protection, records management and regulatory obligations.

TranSearch® may be used by customers to manage highly sensitive or regulated information, including personnel records, medical records, evidential materials or other protected records. Responsibility for determining the lawful basis, classification, retention and authorised use of such information remains solely with the customer.

Where UK Software Ltd processes personal data on behalf of customers, we generally act as a data processor under applicable data protection laws and process such data only in accordance with customer instructions and applicable agreements.

7. Hosting and Deployment

TranSearch® may be provided:

• as a cloud-hosted Software-as-a-Service (SaaS) solution; or
• as an on-premise deployment managed by the customer or customer infrastructure providers.

Cloud-hosted environments may utilise UK-based third-party hosting and infrastructure providers, including Hyve Managed Hosting and associated service providers.

For on-premise deployments, customers remain responsible for:

• infrastructure and hosting environments;
• local security controls;
• operating systems and networking;
• patching and maintenance of customer-managed systems;
• backup and business continuity arrangements unless expressly included within a separate written agreement.

8. Availability and Support

We aim to provide reliable access to the Services but do not guarantee uninterrupted, continuous or error-free availability.

The Services may occasionally be unavailable due to:

• scheduled maintenance;
• upgrades or deployments;
• infrastructure failures;
• telecommunications or internet disruptions;
• security incidents;
• third-party supplier outages;
• events beyond our reasonable control.

We may modify, suspend or discontinue parts of the Services where reasonably necessary for operational, legal or security purposes.

Support arrangements, response targets and service levels may be governed by separate contractual agreements where applicable.

9. Intellectual Property

All intellectual property rights in:

• TranSearch®;
• the website;
• software;
• branding;
• logos;
• documentation;
• databases;
• designs;
• source code;
• functionality;
• materials created by UK Software Ltd

remain the property of UK Software Ltd or its licensors.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

Except where expressly permitted in writing or required by law, you may not:

• reproduce;
• distribute;
• modify;
• adapt;
• resell;
• sublicense;
• decompile;
• reverse engineer; or
• commercially exploit

any part of the Services.

10. Data Protection and Privacy

Use of the Services is also governed by our Privacy Policy and Cookie Policy.

Customers remain responsible for ensuring they have an appropriate lawful basis for any personal data processed using the Services.

Where required, separate data processing agreements may apply between UK Software Ltd and customers.

11. Security

UK Software Ltd maintains reasonable technical and organisational measures designed to protect systems and data against unauthorised access, misuse, loss, destruction or disclosure.

UK Software Ltd personnel may access Customer Data only where necessary to:

• provide authorised support;
• maintain system security;
• investigate incidents;
• deliver agreed operational services.

Such access is subject to internal access controls, confidentiality obligations and appropriate authorisation procedures.

However, no internet-based service, electronic transmission or storage system can be guaranteed to be completely secure.

Customers remain responsible for:

• maintaining appropriate internal security procedures;
• securing their own devices, networks and credentials;
• managing user permissions;
• implementing appropriate authentication and access controls.

12. Third-Party Services and Links

The website or Services may contain links to third-party websites, services or applications.

UK Software Ltd has no control over and accepts no responsibility for third-party websites, services, content or policies.

Use of third-party services is subject to the relevant third party’s own terms and policies.

13. Confidentiality

Each party agrees to keep confidential any non-public business, commercial, technical or operational information obtained through the use or provision of the Services and not disclose such information except:

• where required by law or regulatory obligation;
• where necessary for authorised service delivery;
• where information becomes publicly available through no fault of the receiving party.

14. Disclaimer of Warranties

The Services are provided on an “as available” and “as is” basis unless otherwise expressly agreed in writing.

To the fullest extent permitted by law, UK Software Ltd does not warrant that:

• the Services will be uninterrupted, secure or error-free;
• defects will always be corrected;
• the Services will meet every customer requirement;
• the Services will be compatible with all third-party systems, infrastructure or environments.

Customers are responsible for determining whether the Services are suitable for their intended operational, regulatory or business requirements.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability which cannot lawfully be excluded or limited.

To the fullest extent permitted by law, UK Software Ltd shall not be liable for:

• indirect or consequential loss;
• loss of profits;
• loss of revenue;
• loss of business opportunity;
• loss of anticipated savings;
• reputational damage;
• business interruption;
• loss, corruption or recovery of data.

Where the Services are provided free of charge, UK Software Ltd shall not be liable for any loss arising from use of the website or Services.

Subject to applicable law, UK Software Ltd’s total aggregate liability arising from or relating to the Services shall not exceed:

• the amounts paid by the customer to UK Software Ltd for the relevant Services during the preceding twelve (12) months; or
• £1,000 where no fees have been paid, whichever is greater.

16. Indemnity

You agree to indemnify and hold harmless UK Software Ltd against claims, liabilities, damages, losses, costs and expenses arising from:

• misuse of the Services;
• breach of these Terms;
• unlawful or unauthorised Customer Data;
• infringement of third-party rights;
• unlawful processing activities conducted by customers through the Services.

17. Suspension and Termination

We may suspend or terminate access to the Services where:

• these Terms are breached;
• payment obligations are not met;
• continued access creates security, operational or legal risks;
• required by law, regulation or lawful authority.

Upon termination:

• rights granted under these Terms will cease immediately;
• customers must cease use of the Services unless otherwise agreed;
• data retention and deletion may be governed by separate contractual arrangements where applicable.

18. Changes to the Services or Terms

We may update or modify these Terms from time to time.

Updated versions will be published on our website and become effective upon publication unless otherwise stated.

Continued use of the Services following publication constitutes acceptance of the revised Terms.

19. Force Majeure

UK Software Ltd shall not be liable for delays or failures resulting from events beyond our reasonable control, including, but not limited to:

• natural disasters;
• power failures;
• internet or telecommunications outages;
• cyber incidents;
• industrial disputes;
• governmental actions;
• supplier failures;
• acts of terrorism;
• war or civil unrest.

20. Entire Agreement

These Terms, together with any applicable agreements, policies or statements expressly referenced within them, constitute the entire agreement between the parties relating to the Services and supersede prior discussions, negotiations or understandings relating to their subject matter.

21. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

22. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms.

23. Contact Information

For questions regarding these Terms, please contact:

UK Software Ltd
Kent Innovation Centre
Millennium Way
Thanet Reach Business Park
Broadstairs
Kent CT10 2QQ
United Kingdom

Email: info@uksoftware.co.uk
Telephone: 01843 609345